About our Nurse Support Service

Our Nurse Support Service is provided in association with RedArc an independent, specialist company providing the guidance needed to ease concerns, or manage the experience of illness, disability, trauma or bereavement. During challenging times, practical advice and emotional support is just as important as financial assistance. That’s why NurtureFirst has teamed up with the nurses at RedArc to offer the service as part of every policy, at no added cost. 

A Personal Nurse Adviser is assigned as soon as an individual is referred to RedArc via the NurtureFirst team, and the same nurse will stay in touch by phone for as long and as often as needed. Every Nurse Adviser is highly experienced and a fully qualified, registered nurse with a wide range of specialised knowledge, including paediatrics as well as general medical experience.

“The best thing for me was being able to talk to the same nurse every time, and having some support organised so quickly when I was feeling really bad”


NurtureFirst and RedArc:

  • Emotional support
  • Practical advice
  • Assessed provision of additional services such as counselling or paediatric specialist nurse support
  • Face to face UK second medical opinion
  • Signposting to support bodies, charities and other organisations
  • Help with navigating the NHS
  • Completely confidential

RedArc is a FREE benefit for all NurtureFirst customers

Second medical opinion

Your Personal Nurse Adviser can arrange a face-to-face second medical opinion appointment with a doctor in the NHS or UK private medical sector. This is included in the RedArc service and comes at no extra cost.

*Please note that any accommodation, private treatment or travel costs incurred are not covered by NurtureFirst or RedArc

Who can access this service?

All NurtureFirst policyholders and their families have access to the RedArc service. This also includes the father-to-be, and grandparents.

The service can be provided to both parents - jointly, or separately if required, because all patients’ concerns are different.


We often find that couples have very different ways of coping with issues and find it hard to work together, which adds another dimension of stress to an already very difficult situation.” - RedArc Nurse Adviser

Your Personal Nurse Adviser can provide practical advice and emotional support for all scenarios covered by the NurtureFirst range of policies. This could include mothers-to-be experiencing maternity complications or concerns, families affected by stillbirth, babies born with serious health conditions or developed during infancy, and even the death of an infant.

There are no time limits to the telephone calls, nor any requirement to make a claim - this service is available to all policyholders from the moment of purchase.

How it works

It couldn’t be easier to access our Nurse Support Service service.

  1. Call NurtureFirst on 0800 6444 355 and you’ll be referred to RedArc. They’ll take a few details and match you with a registered Personal Nurse Adviser who will call you.
  2. Your Personal Nurse Adviser will be able to provide emotional support, understand child’s condition or your own and can offer practical advice. You can ask them anything and take as much time as you need, for as long as you need it.
  3. Additional specialist expertise: If you want a second medical opinion, your nurse can arrange this for you with a UK consultant. Or your nurse can assess and arrange a course of therapy, counselling or a one-off home visit. In addition, they will provide information on relevant charities, self-help groups and support organisations. The service is tailored to your needs, and those of your family.

NurtureFirst Insurance

NurtureFirst Chosen by Mums

Our Chosen by Mums policies are simple and cost effective. Built from what Mums and Mums-to-be most want cover for. All our Chosen by Mums policies provide funeral and counselling benefit should your child pass away, as well as cover for accidental death. Our options provide additional cover to care and support should the defined serious medical conditions affect your child.

Carefully designed in response to listening to the needs of involving hundreds of mothers who shared their greatest problems and concerns during pregnancy, these policies offer supportive emotional and financial reassurance to families at an important time in their child’s life. From £118.33 a year (£5.71 a month).

Find out more >

NurtureFirst Chosen by Experts

The Chosen by Experts policies, are exactly that, insurance designed by Paediatricians to provide cover the medical professionals think is important. Covering some of the most serious and common medical conditions, which are difficult, or impossible, to detect at the standard 20 week scan. Aim to support you in caring for your child, no matter what.

The Chosen by Experts policies provides a significant lump sum payment if a child is diagnosed with a condition such as Congenital Heart Disease, Cancer or Cerebral Palsy, as well as funeral and counselling expenses.

Find out more >

NurtureFirst is a Trading Name of Future Family Limited. Future Family Limited (Company Number 07828098) is an Appointed Representative of OneGlobal Broking Limited. OneGlobal Broking Limited (Firm Reference No. 311657) is authorised and regulated by the Financial Conduct Authority.


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